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Last updated: 2026

We want you to be completely satisfied with your purchase. This Refund Policy explains when refunds, returns, and exchanges are available and how to request them.

1. Eligibility for Returns & Refunds

We accept returns on non‑customised, unworn, unwashed items in their original condition and packaging.

To be eligible:

• Items must be returned within 10 days of delivery

• Items must be unused, unaltered, and free from makeup, stains, or salon product residue

• Proof of purchase is required

2. Non‑Returnable Items

Certain items cannot be returned or refunded, including:

• Embroidered or customised garments

• Items worn, washed, or damaged after delivery

• Sale or clearance items (unless faulty)

• Items purchased during fitting events that were approved at the time of fitting

Custom and embroidered items are made specifically for you and cannot be resold, so they are non‑refundable unless there is a manufacturing defect.

3. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 10 days of delivery.

We may request:

• Photos of the issue

• Order number

• A brief description of the problem

If the item is confirmed to be faulty, we will offer:

• A replacement

• A repair (if applicable)

• A full refund

4. Exchanges

We offer exchanges for eligible items if the size, colour, or style isn’t right.

Exchanges are subject to:

• Stock availability

• The item being returned in original condition

If the requested item is unavailable, we can issue store credit or a refund (excluding shipping).

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 10 business days.

Shipping fees are non‑refundable, except in cases where we made an error or the item was faulty.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty

• The wrong item was sent

We recommend using a tracked service, as we cannot refund items lost in transit.

7. Items Purchased During Fittings

Orders placed during in‑salon fittings are considered confirmed once approved by the customer. Customised or embroidered items from fittings are non‑refundable.

8. How to Start a Return

To request a return, exchange, or refund, please contact us:

Email: admin@stylelabuniforms.com